Aurora Visuals

Terms and Conditions

Welcome to Aurora Visuals! These terms and conditions outline the rules and regulations for the use of Aurora Visuals' services, located at 555 Montgomery Street, Suite 200, San Francisco, CA 94111. By accessing our services, you accept these terms and conditions in full. Do not continue to use Aurora Visuals' services if you do not accept all of the terms and conditions stated on this page.

1. Definitions

In these terms and conditions:

2. Service Agreement

A detailed service agreement will be provided to the Client before the commencement of any Project. This agreement will outline the scope of work, timeline, deliverables, and payment terms. By signing the service agreement, the Client agrees to be bound by the terms and conditions outlined herein and within the specific service agreement.

3. Payment Terms

Payment terms will be specified in the service agreement. Typically, a deposit is required before the commencement of the Project, with subsequent payments due at predetermined milestones. Late payments may be subject to interest charges. Aurora Visuals reserves the right to suspend or terminate the Project if payments are not received according to the agreed-upon schedule.

4. Intellectual Property

Unless otherwise agreed in writing, Aurora Visuals retains ownership of all intellectual property rights in the Content produced during the Project. Upon full payment, the Client will receive a license to use the Content for the purposes outlined in the service agreement. The Client may not sell, distribute, or modify the Content without the express written consent of Aurora Visuals. Raw footage remains the property of Aurora Visuals.

5. Client Responsibilities

The Client is responsible for providing Aurora Visuals with all necessary information and materials required to complete the Project. This includes, but is not limited to, branding guidelines, source materials, and feedback. The Client is also responsible for obtaining any necessary permissions or licenses for the use of third-party content in the Project. The Client is expected to provide timely feedback and approvals at each stage of the Project.

6. Project Timeline

Aurora Visuals will make every effort to adhere to the agreed-upon project timeline. However, unforeseen circumstances, such as weather conditions, technical difficulties, or delays in client feedback, may impact the timeline. Aurora Visuals will communicate any potential delays to the Client as soon as possible and work to mitigate any impact on the Project's completion.

7. Revisions and Changes

The service agreement will specify the number of revisions included in the Project. Additional revisions may be subject to additional charges. Changes to the scope of work after the commencement of the Project may also result in additional charges and adjustments to the timeline. All change requests must be submitted in writing and approved by Aurora Visuals.

8. Cancellation Policy

If the Client cancels the Project after the commencement of work, the Client will be responsible for paying for all work completed up to the point of cancellation. The cancellation fee will be determined based on the percentage of work completed and the expenses incurred by Aurora Visuals. The specifics of the cancellation policy will be detailed in the service agreement.

9. Confidentiality

Aurora Visuals will maintain the confidentiality of all Client information and materials. We will not disclose any confidential information to third parties without the Client's express written consent. The Client will also maintain the confidentiality of any proprietary information shared by Aurora Visuals during the course of the Project.

10. Limitation of Liability

Aurora Visuals will not be liable for any indirect, incidental, or consequential damages arising out of the use of our services. Our liability is limited to the amount paid by the Client for the specific Project. We are not responsible for any loss of profits, revenue, or data.

11. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the State of California. Any disputes arising out of these terms and conditions shall be subject to the exclusive jurisdiction of the courts located in San Francisco, California.

12. Modifications

Aurora Visuals reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website, and it is the Client's responsibility to review these terms and conditions periodically. Continued use of our services after any changes constitutes acceptance of the modified terms and conditions.

13. Force Majeure

Neither party shall be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service. Aurora Visuals will, however, use reasonable efforts to provide services during a force majeure event. Should the event continue for longer than 30 days, either party may terminate the agreement with written notice.

14. Indemnification

The Client agrees to indemnify and hold harmless Aurora Visuals, its officers, directors, employees, agents, licensors and suppliers, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to the Client's account (including negligent or wrongful conduct) by the Client or any other person accessing the services using the Client’s account.