Privacy Policy

Effective Date: October 26, 2025

This Privacy Policy describes how Aurora Visuals ("we," "us," or "our") collects, uses, and protects the personal information of users ("you" or "your") who visit our website, use our services, or otherwise interact with us. Aurora Visuals is a video production company based in San Francisco, California, dedicated to providing high-quality video production services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect several types of information from and about you, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and any other information you provide when contacting us, requesting a quote, or subscribing to our newsletter.
• Usage Data: We collect information about how you use our website and services. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use Google Analytics to collect and process this data.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device and help us improve your experience by remembering your preferences and settings.
• Project-Related Information: If you engage our video production services, we may collect information related to your project, such as scripts, storyboards, footage, and other materials necessary for the production process.

2. How We Use Your Information

We use your information for various purposes, including:

• Providing and Improving Services: To provide you with the video production services you request, to personalize your experience, and to improve the quality and functionality of our website and services.
• Communication: To communicate with you about your projects, respond to your inquiries, send you updates and newsletters, and provide customer support.
• Marketing: To send you promotional materials and information about our services, special offers, and upcoming events. You can opt out of receiving these communications at any time.
• Analytics: To analyze trends, track user behavior, and gather demographic information to improve our website and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as hosting providers, email marketing platforms, and payment processors. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with business partners who collaborate with us on specific projects or services. We will only share your information with business partners who have agreed to protect your privacy.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online.
• Secure Storage: We store your personal information on secure servers and take steps to protect it from physical and electronic threats.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their duties.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for marketing purposes.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities. You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect your experience on our website.

We use Google Analytics to collect and process usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Children's Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

8. California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal information we collect about you, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell your personal information.

To exercise your CCPA rights, please contact us at [email protected].

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Aurora Visuals
Attn: Privacy Officer
555 Montgomery Street, Suite 200
San Francisco, CA 94111
Email: [email protected]
Phone: (415) 555-0100

12. International Data Transfers

If you are accessing our website or using our services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection laws of the United States might be different from the laws in your country. By using our services, you consent to the transfer of your personal information to the United States.

13. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you as required by applicable law. This notification will include information about the nature of the breach, the steps we are taking to address it, and recommendations for you to protect yourself.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of each website you visit.